At Michael-Spencer we know that the key to a successful, thriving business is taking care of our customers. Your satisfaction is our number one goal!
Return for Sizing Issues
We want you to be happy with the fit of your Michael-Spencer shirt. While we don’t pursue the illusive and impossible to define “perfect fit”, we do expect your shirt to fit better than anything you could purchase in an off-the- rack shirt.
If you are not satisfied with the sizing of your first Michael-Spencer shirt, we will work closely with you to fine tune the fit so that it better meets your expectations.
Below are the guidelines for returning a shirt:
- Please return your shirt at anytime within 21 days for alterations or replacement
- Please wash shirt 2-3 times prior to returning. This will ensure that allowances for shrinkage have been met and will help us to better quantify the ideal fit
- Customers pay for shipping costs on returns
- Michael Spencer will pay return shipping for altered or replacement shirts
- To initiate a return, please click on the link to “Easy Return Instructions”
- Please email Michael-Spencer customer support for a Return Authorization (R/A), before sending your shirt back. The email address is: firstname.lastname@example.org
Return for Other Issues
Since each Michael-Spencer shirt is custom made to fit the style and sizing requirements of each individual customer, we don’t have the luxury of returning a shirt to inventory. Consequently, if you wish to return your shirt for any reason other than sizing issues, a 35% servicing fee will be deducted from the purchase price of each shirt. The balance will then be refunded to either your PayPal or Stripe account.
If you wish to return a shirt for a full refund, less the 35% servicing fee, please follow the procedures below:
- Email customer support at email@example.com with an explanation of the reason for the requested refund.
- Customer support will reply in 3-4 days with a Return Authorization (R/A) and shipping information
- Once the R/A has been issued please return the shirt at your convenience
- Once we have received the return shirt, your account will be credited with the amount of the purchase price minus 35%, within 2-3 days